For Parents and Students

If your device is physically broken or not charging, please bring it to your school for a replacement.

For assistance with other issues, please open a new ticket. Log in with your student Google ID in lowercase letters (the part of your email before and password and choose the *Student Ticket* as the Help Topic.

Elementary students do not have access to email, so please include a parent or guardian email and/or phone number.


For Staff

If you cannot log in, please go to to the RCPS Login page to manage your login password.

Password Reset

To request Chromebook/iPad/Website resources

  • For a paid content resource (app or subscription), contact the content supervisor directly. 
  • For free iOS apps, contact Stephanie Failes.
  • For a new chrome extension or Google add-on, put in a helpdesk ticket.
ITRT Instructional Support Request

Grading Help

Chrome Remote Desktop

For Substitutes

Smart Panel and Document Camera